Welcome to the Craftory Marketplace Help Center
ආයුබෝවන්! வணக்கம்! Welcome!
This is the official documentation hub for Craftory.lk, Sri Lanka's premier marketplace for unique, handcrafted products. Whether you are a creator looking to sell your work or a customer looking for the perfect gift, we have a guide for you.
Please select the section that best describes you:
For Customers
Discover how to shop, track orders, and support local artisans.
If you are looking to buy products, start here. We cover everything from browsing to delivery.
- How to Buy & Guest Checkout: Learn how to purchase without creating an account.
- Tracking Your Order: Check where your package is.
- Returns & Refunds: Understanding our buyer protection policies.
Did you know? You don't need an account to buy on Craftory. Check our Guest Checkout Guide for a faster shopping experience.
For Sellers
Everything you need to set up your shop, manage products, and get paid.
If you are a vendor or artisan, this section acts as your Seller Handbook.
- Seller Registration: How to create your account.
- Identity Verification: The mandatory ID check to activate your shop.
- Shop Profile & Branding: Setting up your Logo, Banner, and Bio.
- Shipping & Delivery: Configuring SL Post and Courier rates.
- Payment Methods: Linking your bank account and PayHere.
- Adding Products: A step-by-step guide to listing your items.
This guide is available in English, Sinhala, and Tamil. Use the language dropdown in the top navigation bar to switch to your preferred language.
Still need help?
If you can't find the answer in these guides, our support team is here to help.
- Email: [email protected]
- WhatsApp Support: Click here to chat